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I have over 12 years of progressive career experience with demonstrated skill in maintenance, repair and training on a broad range of computer hardware and software from enterprise class servers to laptops and PCs. I am appreciated for analytical problem solving and communication skill with management, sales teams and end users. I am extensively familiar with DOS, OSX, UNIX, SPARCstation, and Windows, but less familiar with OS/2. I have consistently progressed towards increasing levels of authority through sound technical skills, high standards, and professionalism. I have assisted Help Desk personnel, end users, and other technicians on problems related to software/hardware conflicts. I am well versed in Windows NT through 2003 and UNIX networking environments with different connection methods ranging from dial-up to T3 and fiber.
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| Experience |
2007-2009
Geek Squad
Fort Collins, CO
Counterintelligence Agent
• Repaired an incredible volume of computers with problems ranging from bad motherboards to severe virus infections. Recovered data from corrupted and/or formatted drives. Flashed BIOS/Firmware as needed. Managed precinct logistics. Trained new agents in computer troubleshooting and repair.
Contact: 1 970|225|6003 ext. 2110
Website: http://www.geeksquad.com
2006
Special Application Robotics
Loveland, CO
Technical Writer
• Wrote technical manuals for all S.A. Robotics equipment to be used in the decommissioning of the Windscale Pile 1 Nuclear Reactor in England. Additionally, under the direction of project manager Matt Cole, wrote feasibility paper for cutting methods and scope of the project.
Contact: 1 970|663|1431
Website: http://www.sarobotics.com
2004
Circuit City
Fort Collins, CO
Sales Associate / Technician
• Before there was "Firedog" Circuit City lacked a clear methodology for dealing with customer computer problems which occurred within the return period. Per my experience at Sears, I offered a hybrid of sales and technical skills which corrected this deficiency. I sold half a million dollars in electronics and fixed every computer problem I was presented with, earning rookie and employee of the month for each of the 3 months I worked there. (This was a part time position)
Contact: 1 970|223|0034
Website: http://www.circuitcity.com
2001-2002
Computer Training and Support Services (CSU Weber Computer Lab)
Fort Collins, CO
Lab Technician
• Trained Help Desk staff in assisting students with lab facilities. Provided general support to the entire campus with regards to using any Colorado State University computing service or facility. Repaired computers for students and professors. Maintained the lab network and machines, to include 50 Macs and 80 Windows XP PCs. Assisted in the deployment of security measures and password authentication on the network. Designed and deployed the CTSS website and logo, which is still used as of this writing. Installed LAN adapters and client / server applications on hundreds of computers.
Contact: 1 970|491|7276
Website: http://www.ctss.colostate.edu
1997-1999
Sears, Roebuck and Co.
Fort Collins, CO
Head Systems Configuration Technician, Northern Colorado
• Visited customers in their homes to resolve networking and miscellaneous computer problems in an effort to reduce the numbers of computers that were being returned to the store. Provided in-store PC repair support when time permitted. Also made repairs to VCR and DVD players.
Contact: 1 970|229|1212
Website: http://www.sears.com
1996-1997
United States Marine Corps
29 Palms, CA
Tactical Air Command Center Repair Technician
• While at TACCRC I troubleshot and repaired sensitive electronic equipment, sometimes to the component level. This included all software and hardware relating to the TACC system including enterprise class UNIX servers and communications equipment. While in 29 Palms I also trained users in OILSTOCK, UNIX, and TADIL communications. I was trained and certified in component level circuitry repair and micro soldering.
Contact: 1 760|830|6000
Website: http://www.29palms.usmc.mil
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| Diagnostic Systems / Relevant Skill Sets |
• Experienced and certified in micro soldering, component level testing, operation of oscilloscopes and fluke multi-meters, and component level circuitry repair.
• Trained in a wide variety of diagnostic suites including Eurosoft, Toshiba, IBM, HP/Compaq, Dell, NEC, Apple, Seagate/Maxtor, Western Digital, ASUS, Tyan, and Acronis tools. Also familiar with every function of the Geek Squad MRI and the Ultimate Boot CD.
• Comfortable and experienced with firmware and BIOS flashing.
• Proficient in areas related to data recovery and forensics, disc cloning, ghosting, and low level editing. Avid user of Gibson SpinRite.
• Experienced in repairing enterprise level servers, workstations, personal computers and laptops, handheld systems, and even some wearable devices.
• Flash Utility Drive: I have a small USB drive which I’ve modified to boot the Ultimate Boot CD. On another I partitioned off several logical drives and can boot Windows XP or Linux and can also use it as a general diagnostic tool in either OS even when it is not the active partition. I’ve developed these custom tools to be more effective for troubleshooting huge numbers of systems quickly.
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| Additional Information |
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I also have a fair amount of experience in installing home automation systems (Control 4, etc..), DishTV satellite, terrestrial cable, phone, and fiber optic lines and systems, and high power radio communication equipment.
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